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UK Power Networks
Many are concerned about the ongoing Coronavirus public health issue and the way it has affected nearly every industry across the world.
We want to reassure you that, as the company responsible for distributing power to over 8.3 million properties across London, the South East and East of England, we know how important it is to keep electricity flowing to your home or business, especially during these uncertain times.
Our engineers are out as normal continuing their core role in maintaining your electricity network, and fixing any electrical faults that occur.
We have put into place a number of well-rehearsed contingency plans and precautions to ensure we maintain a good level of service, with high numbers of engineers and call centre staff available to support the ongoing situation.
With many of our customers now working from home and to support the wider UK economy through this very challenging period, from tomorrow evening (Friday 20th March), we will be cancelling most of our lower priority planned maintenance work. This is in order to avoid prolonged planned power cuts for people who are currently working from home.
If you or your constituents need information on a power cut, you can, as always, visit our Power Cut Map for live updates, tweet us at @UKPowerNetworks or telephone our customer service team, 24 hours a day, on 105 or 0800 3163 105. Calls are free from a landline or mobile phone.
Here are some of the practical steps we are taking:
What it means for you or your residents:
We will continue to support those who need help the most during a power cut
Thank you for your support
This is a fast-changing situation, and we will continue to adapt so that the way we work ensures you, our customers, continue to receive the highest level of service.
We will keep you updated and will review the information on our website continuously to ensure you have the most up to date information.
Thank you for your patience and understanding during this very uncertain period.
Public Affairs Manager
UK Power Networks
237 Southwark Bridge Road
London SE1 6NP